Recently I was talking to someone who had started up a new estate agency just weeks before the first lockdown. Thanks to a lot of hard work they’ve had a very successful first year, despite everything. So are they sitting back and resting on their laurels ? Not a bit of it, they’re aiming to make their business even better by investing in new training for their team. It struck me that this is exactly the right approach for any business as we cautiously start to unlock the eco